Maintenance Window for the Media Intelligence Platform - Engagement Metrics Upgrade
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Customers may experience delays in Engagement metrics and Content.
Aug 23, 2025 - 08:00 UTC
Scheduled - Our Engineering team will perform an infrastructure upgrade to the Engagement Metrics system this Saturday, August 23rd, beginning at 08:00 UTC. This maintenance is expected to last approximately 33 hours. Customers will experience delays in Engagement metrics and Content.

Thank you for your patience during this maintenance.
Aug 23, 2025 08:00 - Aug 24, 2025 17:00 UTC

About This Site

Welcome to the Meltwater Status Page, here you'll find the current status of the Meltwater Intelligence Platform as well as information about upcoming scheduled downtime.

If we ever were to run into issues this page will be continuously updated. You also have the choice to subscribe to a particular incident and make sure you're the first to know when there is an update.

Application Under Maintenance
Search Operational
Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Aug 23, 2025

Unresolved incident: Maintenance Window for the Media Intelligence Platform - Engagement Metrics Upgrade.

Aug 22, 2025
Maintenance Window for the Media Intelligence Platform - Explore
Completed - This scheduled maintenance has been canceled.
Aug 22, 17:54 UTC
Scheduled - Our Engineering team will be performing maintenance to update our Explore service this Saturday, August 23rd, beginning at 01:00 UTC. During this time users may experience issues loading compare searches, and sharing dashboards from Explore. This maintenance is expected to last approximately 1 hour.

Thank you for your patience during this maintenance.
Aug 20, 20:51 UTC
Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.

Aug 18, 2025
Maintenance Window for the Media Intelligence Platform - Engagement Metrics Upgrade
Completed - The scheduled maintenance has been completed.
Aug 18, 15:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Customers may experience delays in Engagement metrics and Content.
Aug 16, 06:00 UTC
Scheduled - Our Engineering team will perform an infrastructure upgrade to the Engagement Metrics system this Saturday, August 16th, beginning at 06:00 UTC. This maintenance is expected to last approximately 2 days. Customers may experience delays in Engagement metrics and Content.

Thank you for your patience during this maintenance.
Aug 16, 06:00 UTC
Aug 17, 2025

No incidents reported.

Aug 16, 2025
Maintenance Window for the Engage Platform
Completed - The scheduled maintenance has been completed.
Aug 16, 00:59 UTC
Verifying - Verification is currently underway for the maintenance items.
Aug 16, 00:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 00:00 UTC
Scheduled - Our Engineering team will be performing backend maintenance on our Engage platform this Friday, August 16th, beginning at 00:00 UTC. This maintenance is expected to last approximately 3 hours. No customer impact is expected during this window.

Thank you for your patience during this maintenance.
Aug 13, 19:38 UTC
Aug 15, 2025
Aug 14, 2025

No incidents reported.

Aug 13, 2025
Maintenance Window for the Media Intelligence Platform
Completed - The scheduled maintenance has been completed.
Aug 13, 16:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 14:30 UTC
Scheduled - Our Engineering team will be performing maintenance to improve system performance on Wednesday, August 13th, starting at 14:30 UTC (10:30 AM ET). The maintenance is expected to last for up to 1 hour.

While this is a planned maintenance and no disruption is expected, there is a possibility of temporary slow performance or instability across the platform during this time.

Thank you for your patience as we work to enhance the platform.
Aug 11, 14:32 UTC
Aug 12, 2025
NLA Eclips Data Disruption
Resolved - After a period of monitoring this issue is now resolved. NLA Eclips content is now flowing into the platform as expected.

Thank you for your patience.
Aug 12, 07:59 UTC
Monitoring - Our third-party provider has resolved the issue affecting NLA Eclips, and content is now streaming back into the platform. Some customers may experience a delay in certain content while we process the backfill.

We will continue to monitor and provide updates accordingly.
Aug 11, 15:00 UTC
Investigating - We are currently experiencing an issue in receiving NLA Eclips since Aug 1 at 10:20 UTC.
Our Engineering team is currently investigating this issue.

We apologize for any inconvenience caused and thank you for your patience.
Aug 1, 20:32 UTC
Aug 11, 2025
Aug 10, 2025

No incidents reported.

Aug 9, 2025
Maintenance Window for the Engage Platform
Completed - The scheduled maintenance has been completed.
Aug 9, 02:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 00:00 UTC
Scheduled - Our Engineering team will be performing backend maintenance on our Engage platform this Saturday, August 9th, beginning at 00:00 UTC. This maintenance is expected to last approximately 3 hours. No customer impact is expected during this window.

Thank you for your patience during this maintenance.
Aug 6, 18:48 UTC
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