All Systems Operational

About This Site

Welcome to the Meltwater Status Page, here you'll find the current status of the Meltwater Intelligence Platform as well as information about upcoming scheduled downtime.

If we ever were to run into issues this page will be continuously updated. You also have the choice to subscribe to a particular incident and make sure you're the first to know when there is an update.

Application Operational
Search Operational
Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Window for the Engage Platform Sep 20, 2025 00:00-01:00 UTC

Our Engineering team will be performing backend maintenance on our Engage platform this Saturday, September 20th, beginning at 00:00 UTC. This maintenance is expected to last approximately 1 hour.

We do not anticipate any customer impact during this window. However, in the unlikely event of an issue, users may experience temporary inconsistencies in saving or retrieving user permissions.

Thank you for your patience while we complete this maintenance.
Posted on Sep 17, 2025 - 14:43 UTC

Maintenance Window for the Media Intelligence Platform Sep 22, 2025 13:00-15:00 UTC

Our Engineering team will be performing maintenance to improve system performance on Monday, September 22nd, starting at 13:00 UTC. The maintenance is expected to last for up to 2 hours.

While this is a planned maintenance and no disruption is expected, there is a possibility of temporary slow performance or instability across the platform during this time.

Thank you for your patience as we work to enhance the platform.
Posted on Sep 18, 2025 - 13:22 UTC
Sep 18, 2025

No incidents reported today.

Sep 17, 2025
Explore Degradation
Resolved - After a period of monitoring, this issue is now resolved. Explore searches are working as expected.
Sep 17, 00:26 UTC
Monitoring - Our engineering team has fixed this issue. Explore is functioning as expected.  We will continue to monitor and provide updates accordingly.

Thank you for your patience.
Sep 16, 07:59 UTC
Investigating - We are experiencing an issue where users may see an error message in Explore while performing searches. Engineering is aware of the issue and is currently investigating.
We apologize for the inconvenience and thank you for your patience.
Sep 16, 07:12 UTC
Sep 16, 2025
Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025
Maintenance Window for the Media Intelligence Platform - Engagement Metrics Upgrade
Completed - The scheduled maintenance has been completed.
Sep 13, 08:20 UTC
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary. Customers may experience delays in Engagement metrics and Content.
Sep 13, 07:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 07:00 UTC
Scheduled - Our Engineering team will perform an infrastructure upgrade to the Engagement Metrics system this Saturday, September 13th, beginning at 07:00 UTC. This maintenance is expected to last approximately 24 hours. Customers will experience delays in Engagement metrics and Content.

Thank you for your patience during this maintenance.
Sep 12, 12:07 UTC
Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025
Maintenance Window for the Media Intelligence Platform - Engagement Metrics Upgrade
Completed - The scheduled maintenance has been completed.
Sep 8, 07:55 UTC
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary. Customers may experience delays in Engagement metrics and Content.
Sep 6, 07:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 07:00 UTC
Scheduled - Our Engineering team will perform an infrastructure upgrade to the Engagement Metrics system this Saturday, September 6th, beginning at 07:00 UTC. This maintenance is expected to last approximately 48 hours. Customers will experience delays in Engagement metrics and Content.
Sep 3, 12:38 UTC
Sep 7, 2025

No incidents reported.

Sep 6, 2025
Explore Degradation
Resolved - After a period of monitoring, this issue is now resolved. Explore searches are working as expected.
Sep 6, 08:11 UTC
Identified - Our engineering team has fixed this issue. Explore is functioning as expected. We will continue to monitor and provide updates accordingly.

Thank you for your patience.
Sep 3, 13:54 UTC
Investigating - We are experiencing an issue where users may see an error message in Explore while performing searches. Engineering is aware of the issue and is currently investigating.

We apologize for the inconvenience and thank you for your patience.
Sep 3, 13:38 UTC
Sep 5, 2025

No incidents reported.

Sep 4, 2025
Added Content UI Degradation
Resolved - After a period of monitoring, this issue is now resolved. Added Content continues to function as expected.
Sep 4, 00:08 UTC
Monitoring - Our engineering team has identified and fixed this issue. Add content page should be loading as expected. We will continue to monitor and provide updates accordingly.

Thank you for your patience.
Sep 3, 09:37 UTC
Investigating - We are currently experiencing an issue where the Added Content landing page is not loading as expected. Users may encounter continuous loading when attempting to access this page. Our Engineering team is actively investigating the issue.


We apologize for the inconvenience and appreciate your patience.
Sep 2, 22:38 UTC
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