All Systems Operational

About This Site

Welcome to the Meltwater Status Page, here you'll find the current status of the Meltwater Intelligence Platform as well as information about upcoming scheduled downtime.

If we ever were to run into issues this page will be continuously updated. You also have the choice to subscribe to a particular incident and make sure you're the first to know when there is an update.

Application Operational
Search Operational
Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 3, 2026

Explore+ Degradation
Resolved - After a period of monitoring, this issue is now resolved. The latest Explore+ Search (Optimized Search) content is flowing into the platform as expected.

Thank you for your patience.
Aug 3, 14:48 UTC
Monitoring - The issue that caused data delays in Explore+ Search (Optimized Search) has now been fully resolved. Our Engineering team has processed the backlog, and the platform is functioning as expected.
Aug 2, 10:51 UTC
Update - Our engineering team is actively working to resolve this issue. Explore+ Search (Optimized Search) functionality has now been restored on the platform. Search results currently include data up to 31 July, 4:00 PM UTC. We will continue to provide updates accordingly.

Thank you for your patience and understanding.
Aug 1, 12:29 UTC
Update - Our engineering team is actively working to resolve this issue. Partial Explore+ Search (Optimized Search) functionality has now been restored on the platform. Search results currently include data up to 30 July, 2:00 AM UTC. We will continue to provide updates accordingly.

Thank you for your patience and understanding.
Jul 31, 11:50 UTC
Investigating - We are currently experiencing issues with Explore+ Searches(Optimized searches). Users may encounter errors when running searches or retrieving past data. Services that rely on search functionality such as Analyze dashboards may also be affected. Our engineering team is actively investigating the issue.

We apologize for the inconvenience and appreciate your patience.
Jul 31, 08:17 UTC

Aug 2, 2026

Aug 1, 2026

Jul 31, 2026

Jul 30, 2026

No incidents reported.

Jul 29, 2026

Editorial Content Degradation
Resolved - After a period of monitoring, this issue is now resolved. Latest Editorial Content is flowing into the platform as expected.

Thank you for your patience.
Jul 29, 08:49 UTC
Monitoring - Our Engineering team has identified and resolved the issue affecting the retrieval of the latest Editorial Content. Users should now be able to access search results as expected across Monitor, Newsletters, Analyze, and Reports. The team will continue to closely monitor the situation to ensure continued stability.

Thank you for your patience.
Jul 28, 12:17 UTC
Investigating - We are currently experiencing an issue retrieving the latest Editorial Content. Users may experience missing or delayed search results, which may impact Monitor, Newsletters, Analyze, and Reports. Our Engineering team is aware of the issue and is actively working to identify the cause. We will provide updates accordingly.

We apologize for any inconvenience and appreciate your patience.
Jul 28, 06:55 UTC

Jul 28, 2026

Jul 27, 2026

No incidents reported.

Jul 26, 2026

Maintenance Window for the Media Intelligence Platform - GenAI Lens
Completed - The scheduled maintenance has been completed.
Jul 26, 02:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 14:00 UTC
Scheduled - Our Engineering team will perform an infrastructure upgrade to the GenAI Lens system this Saturday, July 25th, beginning at 14:00 UTC. This maintenance is expected to last approximately 12 hours.

During this maintenance window, customers creating new prompts may experience issues viewing data. Scheduled prompt runs are not impacted. No data loss is expected.

Thank you for your patience during this maintenance.
Jul 23, 18:32 UTC

Jul 25, 2026

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

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