After a period of monitoring, this issue has been resolved. The Facebook private messages from Meltwater Engage continue to work as expected.

We apologize for any inconvenience caused.

A fix has been implemented and we are monitoring the results.

Engineering has now resolved the issue. We will continue to monitor and keep you updated.

We are currently experiencing issues with publishing Facebook private messages from Engage. Engineering has identified the root cause and is working with a third party to resolve the issue.

We apologize for the inconvenience and will provide updates accordingly. Thank you for your patience.