Mobile app not working
Investigating - We are currently experiencing an issue with the mobile app. Users may encounter an error when opening the app, and some features may be unavailable on both Android and iOS devices.

Our engineering team is actively working on resolving this issue. We will keep you updated and we thank you for your patience.
Nov 11, 2026 - 05:02 UTC

About This Site

Welcome to the Meltwater Status Page, here you'll find the current status of the Meltwater Intelligence Platform as well as information about upcoming scheduled downtime.

If we ever were to run into issues this page will be continuously updated. You also have the choice to subscribe to a particular incident and make sure you're the first to know when there is an update.

Application Degraded Performance
Search Operational
Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 11, 2026

Unresolved incident: Mobile app not working.

Nov 10, 2026

Explore Search Degradation
Resolved - After a period of monitoring, this issue is now resolved. Searches in Explore continue to function as expected.
Nov 10, 04:26 UTC
Monitoring - Our Engineering team has resolved the issue. Searches in Explore, as well as features that rely on search functionality, are now functioning as expected. We will continue to monitor the status of the application.

Thank you for your patience.
Nov 9, 17:28 UTC
Investigating - We are currently investigating this issue.
Nov 9, 17:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 9, 17:22 UTC
Investigating - We are currently experiencing an issue with Explore. Users may experience errors when loading searches, as well as when accessing features that rely on search functionality. Our Engineering team is aware of the issue and is actively investigating. We will continue to provide updates accordingly.

We apologize for the inconvenience and thank you for your patience.
Nov 9, 16:03 UTC

Nov 9, 2026

Nov 8, 2026

No incidents reported.

Nov 7, 2026

Maintenance Window for the Meltwater Platform
Completed - The scheduled maintenance has been completed.
Nov 7, 12:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 10:00 UTC
Scheduled - Our Engineering team will be performing maintenance on the platform this Saturday, November 7th, beginning at 10:00 UTC. This maintenance is expected to last approximately 3 hours.

No downtime is expected during this maintenance window. However, customers may experience temporary disruptions or delays with Explore searches, Mira, creating or modifying alert subscriptions, exports, tagging and hiding of documents, and sentiment overrides.

Thank you for your patience during this maintenance.
Nov 3, 13:41 UTC
Maintenance Window for the Media Intelligence Platform - GenAI Lens
Completed - The scheduled maintenance has been completed.
Nov 7, 01:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 01:00 UTC
Scheduled - Our Engineering team will perform an infrastructure upgrade to the GenAI Lens system this Saturday, November 7th, beginning at 01:00 UTC. This maintenance is expected to last approximately 1.5 hours.

During this maintenance window, customers should not experience any issues viewing data. Scheduled prompt runs are not impacted. No data loss is expected.

Thank you for your patience during this maintenance.
Nov 3, 13:40 UTC

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

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