All Systems Operational

About This Site

Welcome to the Meltwater Status Page, here you'll find the current status of the Meltwater Intelligence Platform as well as information about upcoming scheduled downtime.

If we ever were to run into issues this page will be continuously updated. You also have the choice to subscribe to a particular incident and make sure you're the first to know when there is an update.

Application Operational
Search Operational
Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 24, 2020

No incidents reported today.

Feb 23, 2020

No incidents reported.

Feb 22, 2020
Completed - The scheduled maintenance has been completed.
Feb 22, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 09:00 UTC
Scheduled - Our engineering team will be rolling out an update to the Media Intelligence Platform. The rollout is expected to last up to 1 hour. Thanks for your patience while we improve our platform.
Feb 20, 14:33 UTC
Feb 21, 2020

No incidents reported.

Feb 20, 2020

No incidents reported.

Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020
Completed - The scheduled maintenance has been completed.
Feb 15, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 12:01 UTC
Scheduled - We will be performing maintenance on our Engage tool on February 15 from 12:00 - 13:00 UTC. During this time you may notice instability on the Social Connections page and LinkedIn publishing.

LinkedIn posts previously scheduled to be published during this window will not be going out and we recommend scheduling for a different time or posting natively.
Feb 12, 17:16 UTC
Feb 14, 2020

No incidents reported.

Feb 13, 2020
Resolved - Our third-party broadcast provider has completed restoring content from this outage.

We sincerely apologize for the inconvenience this may have caused.
Feb 13, 19:13 UTC
Update - Our third-party provider has restored all broadcast content before January 24th and after February 1st and most content between January 24th and February 1st. It’s possible some data within that date range may not be accessible after the recovery process.

We sincerely apologize for the inconvenience.
Feb 12, 21:30 UTC
Update - Our third-party broadcast provider continues to make progress on restoring text, images and radio content between January 24th and February 1st.

We apologize for any inconvenience caused and we will continue to provide updates as they are received.
Feb 11, 10:17 UTC
Update - Our third-party broadcast provider has restored most content before January 24th and after February 1st.

Their team continues to make progress on restoring most of the content between January 24th and February 1st. Video will appear, but text and images from this time period may not appear alongside the media player. Radio content recovery is ongoing and we will provide additional updates moving forward.

We apologize for any inconvenience and we thank you for your patience.
Feb 10, 21:40 UTC
Update - Our third-party broadcast provider continues to process the remaining backlog of data.

We apologize for any inconvenience caused and we will continue to provide updates as they are received.
Feb 10, 10:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 10, 05:22 UTC
Update - Our third-party broadcast provider continues to make significant progress in backfilling data between January 24th and February 1st.

We apologize for any inconvenience caused and we will continue to provide updates as they are received.
Feb 7, 10:19 UTC
Update - Our third-party broadcast provider has restored most content before January 24th and after February 1st. Their team continues to make progress on restoring content between January 24th and February 1st as well.

We will provide you with more updates as they become available. We apologize for any inconvenience and we thank you for your patience.
Feb 6, 21:52 UTC
Update - Our third-party provider continues the process of restoring content between January 24th and February 1st.

We will provide you with more updates as they become available.

We apologize for any inconvenience and we thank you for your patience.
Feb 6, 12:35 UTC
Update - Our third-party provider has restored broadcast content to greater than 90% in most major regions prior to January 24th and after February 1st. Their team continues the process of restoring content between January 24th and February 1st.

We will provide you with more updates as they become available. We apologize for any inconvenience and we thank you for your patience.
Feb 5, 21:40 UTC
Update - Our third-party broadcast provider continues to make progress restoring the remaining gaps in data.

We will update you accordingly as and when more information is made available.

We thank you for your patience and apologize for any inconvenience.
Feb 5, 09:54 UTC
Update - Our third-party broadcast provider continues to work on restoring full functionality. While many regions have full or near full content restored, some regions continue to experience gaps in data.

We will provide you with a more detailed update as it becomes available. We apologize for any inconvenience and we thank you for your patience.
Feb 4, 16:10 UTC
Update - Our third-party broadcast provider continues to make considerable progress restoring full functionality.

We apologize for any inconvenience caused and we will continue to provide updates as they are received.
Feb 4, 06:00 UTC
Update - Our third-party broadcast provider continues to make considerable progress restoring full functionality.

We apologize for any inconvenience caused and we will continue to provide updates as they are received.
Feb 3, 21:49 UTC
Update - Our third-party broadcast provider has made some progress with the backlog over the weekend. They will continue to work on restoring full functionality.

We will keep you informed on the progress as and when more information is made available.

We thank you for your patience and apologize for any inconvenience.
Feb 3, 09:25 UTC
Update - Our third-party broadcast provider continues to make progress restoring full functionality. We will continue to provide updates as they are received.

We apologize for any inconvenience caused.
Feb 2, 17:30 UTC
Update - Our third-party broadcast provider has located the root cause of the issue. They are working on resolving the issue and restoring functionality.

We thank you for your patience and we will keep you updated on the progress.
Jan 31, 19:10 UTC
Update - Our third-party provider continues to work on restoring access to broadcast content.

We apologize for the inconvenience. We will provide updates on the progress as we get them.

Thank you for your patience.
Jan 31, 13:38 UTC
Update - Our third-party provider is working around the clock to restore the service.

We apologize for the inconvenience. We will provide updates on the progress as we get them.

Thank you for your patience.
Jan 31, 10:06 UTC
Update - Our Engineering team continues to work with our third-party provider to investigate delays in broadcast content.

We thank you for your patience and we will keep you updated on the progress.
Jan 31, 05:30 UTC
Update - Our Engineering team continues to work with our third-party provider to investigate delays in broadcast content.

We thank you for your patience and we will keep you updated on the progress.
Jan 30, 21:42 UTC
Update - Our Engineering team continues to work with our third-party broadcast provider to investigate the root cause of the issue.

We appreciate your patience and we will keep you updated on the progress.
Jan 30, 18:53 UTC
Update - Our engineering team is working with our third-party broadcast provider to investigate the source of the problem.

We appreciate your patience and we will keep you updated on the progress.
Jan 30, 11:25 UTC
Investigating - We are experiencing an issue with Broadcast content since 7:00am CET. Our engineers are looking into this.

We apologize for any inconvenience caused and thank you for your patience
Jan 30, 09:12 UTC
Feb 12, 2020
Resolved - After a period of monitoring, this issue is now resolved. The MI platform and Twitter data continue to function as expected.

We apologize for any inconvenience.
Feb 12, 17:25 UTC
Monitoring - Our engineering teams finished processing the Twitter data backlog. We will monitor the status of the application.

We appreciate your patience and apologize for any inconvenience caused.
Feb 11, 21:46 UTC
Update - Our engineering teams continue to process the backlog of Twitter data.

We appreciate your patience and will keep you updated on our progress.
Feb 11, 15:43 UTC
Update - Our engineering teams are currently processing the backlog of Twitter data.

We thank you for your patience and we will keep you updated on the progress.
Feb 11, 10:39 UTC
Update - We are still experiencing a lower volume of Twitter data due to the performance issue.

Our engineering teams are currently investigating this issue.

We apologize for any inconvenience caused and thank you for your patience.
Feb 11, 07:21 UTC
Update - We are currently experiencing a lower volume of Twitter data into the application than normal due to the performance issue we had earlier. Our engineering teams are currently investigating the issue.

We apologise for any inconvenience caused and thank you for your patience.
Feb 11, 03:28 UTC
Update - We are seeing improved stability with all components. We are closely monitoring the system and will continue to keep you updated on the status.

We thank you for your patience and we apologize for any inconvenience.
Feb 11, 00:44 UTC
Investigating - We are currently investigating performance issues with MI platform where users are getting "Internal Server Error" when logging to the system. We are currently working with our third-party vendor to resolve this issue.

We apologize for the inconvenience and we will keep you updated on the progress.
Feb 10, 23:50 UTC
Feb 10, 2020
Resolved - This incident has been resolved.
Feb 10, 09:51 UTC
Update - After a period of monitoring, this issue is now resolved. The application continues to function as expected.

Thank you for your patience.
Feb 10, 09:50 UTC
Update - Twitter has resolved the issue reported earlier today. Data should again be flowing as expected.

We will continue to monitor for any further issues.
Feb 7, 23:09 UTC
Investigating - There is an ongoing service disruption at Twitter, which is causing a delay in receiving tweets.

We will continue to monitor and keep you updated on their progress.
Feb 7, 22:00 UTC