Update - Our Engineering team continues to work with X/Twitter regarding the intermittent issues when authenticating X/Twitter accounts in Engage. Users may be redirected to the X/Twitter home page instead of Meltwater.

We apologize for the inconvenience and thank you for your patience.

Jul 15, 2024 - 20:32 UTC
Investigating - We are currently experiencing intermittent issues with authenticating or re-authenticating X/Twitter accounts in MI Engage. Users may be redirected to the X/Twitter home page instead of Meltwater. Engineering is aware and working with X/Twitter to resolve the issue.

We apologize for the inconvenience and thank you for your patience.

Jul 10, 2024 - 18:14 UTC

About This Site

Welcome to the Meltwater Status Page, here you'll find the current status of the Meltwater Intelligence Platform as well as information about upcoming scheduled downtime.

If we ever were to run into issues this page will be continuously updated. You also have the choice to subscribe to a particular incident and make sure you're the first to know when there is an update.

Application Degraded Performance
Search Operational
Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 21, 2024

No incidents reported today.

Jul 20, 2024
Completed - The scheduled maintenance has been completed.
Jul 20, 01:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 00:00 UTC
Scheduled - We will be performing maintenance on our Engage tool on July 20 from 00:00 - 01:00 UTC (July 19, 20:00 - 21.00 ET). During this time users might notice instability on the Publisher page.
Scheduled posts may be delayed by 15 minutes.

Thank you for your patience during this maintenance.

Jul 17, 12:31 UTC
Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

Unresolved incident: X/Twitter Authentication Issues.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024
Resolved - After a period of monitoring, the issue is now resolved. The Live Chat continues to function as expected.

Thank you for your patience.

Jul 10, 15:30 UTC
Monitoring - Engineering has fixed the issue. Users should be able to access the Live Chat function through the Meltwater platform.
We will closely monitor the system and continue to provide updates.

Thank you for your patience.

Jul 10, 09:30 UTC
Investigating - We are experiencing an issue where users are unable to access the Live Chat function through the Meltwater platform.

Our Engineering team is aware of this issue and working to resolve it. As a workaround users can email us at [help@meltwater.com|mailto:help@meltwater.com].
We apologize for the inconvenience and thank you for your patience.

Jul 10, 07:55 UTC
Jul 9, 2024
Resolved - After a period of monitoring, the issue is now resolved. Compare searches continue to function as expected.

Thank you for your patience.

Jul 9, 07:34 UTC
Monitoring - Engineering has fixed the issue. Users should no longer see an error message appear whilst performing Compare searches.

We will closely monitor the system and continue to provide updates.

Thank you for your patience.

Jul 8, 15:19 UTC
Investigating - We are experiencing an issue where the users may see errors whilst performing any Compare searches in Explore. Engineering is aware and working to resolve the issue.

We apologize for the inconvenience and thank you for your patience.

Jul 8, 08:34 UTC
Jul 8, 2024
Resolved - After a period of monitoring, the issue is now resolved. Search results continue to appear as expected in Explore and Monitor.

Thank you for your patience.

Jul 8, 08:11 UTC
Monitoring - Our Engineering team has resolved the issue and users can now see search results in Explore and Monitor.

We will continue to monitor and provide updates accordingly.

Jul 6, 16:34 UTC
Investigating - We are currently experiencing issues with the content streams that affects Monitor and Explore. Users will not be able to see their search results. Engineering is aware of the issue and is currently investigating.

We apologize for the inconvenience and will provide updates accordingly.

Jul 6, 15:03 UTC
Jul 7, 2024

No incidents reported.