Meltwater Engage Threads Issue
Monitoring - Our Engineering team has confirmed with our Third Party Provider that the issue with Engage Threads has been resolved and is currently working as expected in Publish and Conversations. We will continue to monitor and provide updates accordingly.

Thank you for your patience.
Jul 18, 2025 - 15:31 UTC
Investigating - We are currently experiencing an issue in Engage Publish and Conversations with Threads. Users may experience post failures in Publish and issues responding to comments in Conversations. Our Engineering team is currently investigating.

We apologize for any inconvenience caused and we will provide updates accordingly.
Jul 16, 2025 - 20:41 UTC

About This Site

Welcome to the Meltwater Status Page, here you'll find the current status of the Meltwater Intelligence Platform as well as information about upcoming scheduled downtime.

If we ever were to run into issues this page will be continuously updated. You also have the choice to subscribe to a particular incident and make sure you're the first to know when there is an update.

Application Operational
Search Operational
Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Window for the Media Intelligence Platform Jul 20, 2025 15:00-17:00 UTC

Our Engineering team will be performing a system upgrade of our backend database this Sunday, July 20th, beginning at 15:00 UTC. This maintenance is expected to last approximately 2 hours. No customer impact is expected during this window.

Thank you for your patience during this maintenance.
Posted on Jul 18, 2025 - 14:53 UTC
Jul 19, 2025
Maintenance Window for the Media Intelligence Platform
Completed - The scheduled maintenance has been completed.
Jul 19, 13:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 13:00 UTC
Scheduled - Our Engineering team will be performing a system upgrade of our backend database this Saturday, July 19th, beginning at 13:00 UTC. This maintenance is expected to last approximately 2 hours. No customer impact is expected during this window.

Thank you for your patience during this maintenance.
Jul 18, 14:50 UTC
Maintenance Window for the Engage Platform
Completed - The scheduled maintenance has been completed.
Jul 19, 13:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 13:00 UTC
Scheduled - Our Engineering team will be performing backend maintenance on our Engage Platform this Saturday, July 19th, beginning at 13:00 UTC. This maintenance is expected to last approximately 1 hour. No customer impact is expected during this window.

Thank you for your patience during this maintenance.
Jul 18, 15:10 UTC
Maintenance Window for the Media Intelligence Platform - CSV Exports
Completed - The scheduled maintenance has been completed.
Jul 19, 02:26 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 19, 02:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 02:00 UTC
Scheduled - Our Engineering team will be conducting maintenance on CSV Exports this Saturday, July 19th, beginning at 02:00 UTC. This maintenance is expected to last approximately 30 minutes. During this time, CSV Exports may be unavailable.

Thank you for your patience during this maintenance.
Jul 16, 08:16 UTC
Maintenance Window for the Media Intelligence Platform
Completed - The scheduled maintenance has been completed
Jul 19, 01:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 00:00 UTC
Scheduled - Our Engineering team will be performing a system upgrade of our backend database this Saturday, July 19th, beginning at 00:00 UTC. This maintenance is expected to last approximately 3 hours. No customer impact is expected during this window.
Jul 16, 15:08 UTC
Jul 18, 2025

Unresolved incident: Meltwater Engage Threads Issue.

Jul 17, 2025

No incidents reported.

Jul 16, 2025
Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025
Explore Degradation
Resolved - After a period of monitoring this issue is now resolved. Explore searches are working as expected.

Thank you for your patience.
Jul 11, 09:16 UTC
Monitoring - Our Engineering team has identified the issue and Explore searches are currently working as expected. We will continue to monitor and provide updates accordingly.

Thank you for your patience.
Jul 10, 10:38 UTC
Investigating - We are currently experiencing issues with running Explore searches. Our Engineering team has been notified and are actively working on the issue.

We apologize for the inconvenience and will provide updates accordingly.
Jul 10, 08:13 UTC
Jul 10, 2025
Jul 9, 2025

No incidents reported.

Jul 8, 2025
Delay in Editorial Content
Resolved - After a period of monitoring, this issue is now resolved. Editorial content continues to flow into the platform as expected.
Jul 8, 14:27 UTC
Monitoring - Our Engineering team has resolved the issue, and Editorial Content is now updating as expected. We will continue to monitor the situation to ensure stability and will provide further updates if necessary.

We apologize for the inconvenience and appreciate your continued patience.
Jul 7, 17:07 UTC
Investigating - We are currently experiencing a delay with Editorial Content. Users may observe missing or delayed search results for this content. Our Engineering team is aware of the issue and is actively working to identify the cause. We will provide updates accordingly.

We apologize for any inconvenience and appreciate your patience.
Jul 7, 08:47 UTC
Jul 7, 2025
Meltwater Engage Publish Issue
Resolved - After a period of monitoring, this issue is now resolved. Users can upload images in Engage Publish as expected.
Jul 7, 15:41 UTC
Monitoring - This issue has been resolved now. Users will be able to upload images in Engage Publish. We will continue to monitor the situation closely and provide updates accordingly.

Thank you for your patience.
Jul 7, 09:50 UTC
Investigating - We are currently experiencing an issue with image uploads in Engage Publish, due to an outage at our third-party vendor’s end. Our Engineering team has already contacted our vendor to address this issue, and we are actively working with them to resolve it.

We apologize for any inconvenience this may cause and will provide updates as they become available.
Jul 7, 03:30 UTC
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

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