Performance degradation
Update - Our Engineering team continues to work to resolve this issue.\xc2\xa0 There is a delay in editorial content of 15 hours currently which is impacting Digest Reports, Instant Notifications, Dashboards, Newsletters, Newsfeeds, Exports, the Mobile App and Added Content.\xc2\xa0\xc2\xa0

We apologize for any inconvenience and thank you for your patience while we resolve this issue.
Aug 23, 05:39 UTC
Update - Our Engineering team is continuing to work towards resolving this issue. Search and other components of the platform continue to be affected.

We apologize for any inconvenience and thank you for your patience.
Aug 23, 02:24 UTC
Update - Engineering has identified the issue and continues to work towards a full recovery. Search and other components of the platform continue to be affected.

We apologize for any inconvenience and we thank you for your patience.
Aug 22, 22:47 UTC
Update - Our Engineering team is continuing to work towards resolving this issue. Search and other components of the platform continue to be affected.

We apologize for any inconvenience and thank you for your patience.
Aug 22, 17:46 UTC
Update - Our Engineering team continues to investigate this issue. Users may see delays with search results, which is impacting Digest Reports, Instant Notifications, Dashboards, Newsletters, Newsfeeds, Exports, the Mobile App and Added Content.

We apologize for any inconvenience and thank you for your patience.
Aug 22, 13:11 UTC
Investigating - We are currently experiencing issues with searches/widgets/tagging/Add content and sentiment.

Our engineering teams are currently investigating and working on a fix. We apologize for any inconvenience caused and thank you for your patience.
Aug 22, 12:07 UTC

About This Site

Welcome to the Meltwater Status Page, here you'll find the current status of the Meltwater Intelligence Platform as well as information about upcoming scheduled downtime.

If we ever were to run into issues this page will be continuously updated. You also have the choice to subscribe to a particular incident and make sure you're the first to know when there is an update.

Application Degraded Performance
Search Degraded Performance
Reports Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 21, 2019

No incidents reported.

Aug 20, 2019

No incidents reported.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019
Meltwater Engage Users Experiencing Issues With Facebook and Instagram
Resolved - This incident has been resolved.
Aug 12, 02:03 UTC
Update - After a period of monitoring this issue is now resolved. Facebook/Instagram content continues to flow into the application at the normal rate.

We thank you for your patience and apologize for any inconvenience.
Aug 12, 02:02 UTC
Monitoring - Facebook/Instagram content continues to flow into the application at the normal rate. Our engineering teams will continue to monitor.

We apologise for any inconvenience caused and thank you for your patience.
Aug 9, 09:18 UTC
Update - Facebook has fixed the defect on their end. Incoming posts from Facebook/Instagram are now coming into the application at the normal rate.

We will continue to monitor the system. We thank you for your patience.
Aug 8, 18:59 UTC
Update - Engineering has continued to work with Facebook on a full resolution to this issue. Currently, Engage continues to have a 20 minute delay on incoming posts.

Thanks for your patience.
Aug 7, 23:27 UTC
Update - Our engineering team continues to work towards mitigating/resolving this issue, and continues to work with Facebook towards a resolution. Facebook data continues to be delayed in coming into the application.

We apologise for any inconvenience caused and will continue to update accordingly.
Aug 6, 16:02 UTC
Update - Our engineering team is working on improving the delay of Facebook data coming into the application and simultaneously working with Facebook to resolve the issue completely.
The users should be able to publish and receive analytics in the reports.

We will continue to keep you updated.
Thank you for your patience.
Aug 5, 14:42 UTC
Update - Engineering has made new progress this weekend and we are now receiving Facebook and Instagram content in Engage, albeit somewhat delayed. We will continue to keep you updated on this issue as we work toward its full resolution.

We apologize for any inconvenience caused and thank you for your patience.
Aug 4, 23:54 UTC
Update - Our Engineering team is working on resolving this issue. They working on resolving this error with Facebook.

We apologize for any inconvenience caused and we will continue to update accordingly.
Aug 4, 23:37 UTC
Update - Engineering continues to investigate ways to mitigate and/or resolve this issue. We also continue to work on resolving this error with Facebook. Currently, all Facebook and Instagram functionality within the Engage module is impacted.

We apologize for any inconvenience caused and we will continue to update accordingly.
Aug 4, 14:15 UTC
Update - Our Engineering teams continue to work on resolving and/or mitigating this issue. We continue to work with Facebook towards a resolution.

We thank for your patience and apologize for any inconvenience caused.
Aug 3, 19:45 UTC
Update - Our Engineering teams continue to work on resolving and/or mitigating this issue. We also continue to work with Facebook towards a resolution.

We thank for your patience and apologize for any inconvenience caused.
Aug 3, 11:45 UTC
Update - Engineering is continuing to actively work with Facebook on a resolution to this issue. This issue has the full focus of our Engineering team and they will be working through the weekend on mitigating and/or resolving this issue.

Thank-you for your patience, we will continue to keep you updated via the StatusPage.
Aug 2, 22:47 UTC
Update - Engineering continues to investigate ways to mitigate this issue. We also continue to work on resolving this error with Facebook. Currently, all Facebook and Instagram functionality within the Engage module is impacted.

We apologize for any inconvenience caused and we will continue to update accordingly.
Aug 2, 15:58 UTC
Update - We identified the root cause that our application is hitting rate limit on the facebook API. Our engineering team is working on this issue.

We apologize for any inconvenience caused and we will continue to update accordingly.
Aug 1, 06:08 UTC
Investigating - Our engineering team is investigating an issue which has prevented new content from Facebook and Instagram from appearing in Meltwater Engage. Users may also experience issues with analytics and posting to Facebook and Instagram.

We will keep you posted on the progress. Thank you for your patience.
Jul 31, 20:27 UTC
Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

← Incident History Powered by Statuspage