All Systems Operational

About This Site

Welcome to the Meltwater Status Page, here you'll find the current status of the Meltwater Intelligence Platform as well as information about upcoming scheduled downtime.

If we ever were to run into issues this page will be continuously updated. You also have the choice to subscribe to a particular incident and make sure you're the first to know when there is an update.

Application Operational
Search Operational
Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 14, 2020

No incidents reported today.

Aug 13, 2020

No incidents reported.

Aug 12, 2020

No incidents reported.

Aug 11, 2020

No incidents reported.

Aug 10, 2020

No incidents reported.

Aug 9, 2020
Third Party Email Service Maintenance
Completed - The scheduled maintenance has been completed.
Aug 9, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 23:01 UTC
Scheduled - Our third party email provider will be performing scheduled maintenance on August 8th from 07:00 PM EDT to 11:00 PM EDT (11:00 PM to 03:00 AM August 9th UTC). During this time the Approved Sender page may not be available. You may be unable to create new approved senders or verify domains while this maintenance is ongoing. This may also affect manual newsletters. Please plan accordingly and we apologize for any inconvenience caused.
Aug 6, 20:14 UTC
Aug 8, 2020
Media Intelligence Platform Maintenance
Completed - The scheduled maintenance has been completed.
Aug 8, 13:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 13:00 UTC
Scheduled - Our engineering team will be rolling out an update to the Media Intelligence Platform.

It is expected to last 30 mins with no downtime, but there may be brief periods of instability in Search/Explore.

Thank you for your patience while we improve our platform.
Aug 5, 12:16 UTC
Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020
Newsletter Images May Not Load
Resolved - After a period of monitoring, this issue is now resolved. Newsletter images continue to load as expected and PDF downloads are functioning properly.

We apologize for any inconvenience caused and thank you for your patience.
Aug 5, 20:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 5, 01:27 UTC
Update - Our engineering team has resolved this issue and newsletter images are now appearing normally. Hit-sentences and PDF downloads should also be functioning as expected. We will continue to monitor the situation and provide updates accordingly.

We apologize for any inconvenience caused.
Aug 4, 23:58 UTC
Update - Engineering continues to work towards resolving the missing newsletter images issue. Other components of newsletters may also be affected, such as hit-sentences and PDF downloads.

We apologize for the inconvenience and will continue to provide updates accordingly.
Aug 4, 23:32 UTC
Investigating - We are currently experiencing an issue with images in newsletters. Users may observe images failing to load in newsletter emails. Engineering is currently investigating.

We apologize for the inconvenience and will provide updates accordingly.
Aug 4, 21:15 UTC
Aug 4, 2020
Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020
Delays in processing Content
Resolved - After a period of monitoring, this issue is now resolved. The most recent content continues to show in the platform.

We apologize for any inconvenience caused and thank you for your patience.
Jul 31, 17:02 UTC
Monitoring - Engineering has completed processing all delayed content. We will continue to monitor the system and keep you updated.
Jul 30, 23:06 UTC
Update - Users may continue to observe delays in editorial, social, and broadcast content, as well as delays or failures in Added Content. Engineering continues to work towards resolving this issue and we will keep you updated on the progress.

We apologize for any inconvenience and we thank you for your patience.
Jul 30, 18:59 UTC
Update - Users may also see a delay in editorial, social, and broadcast content. Engineering continues to work on resolving this issue as quickly as possible.

We apologize for any inconvenience and will provide updates accordingly.
Jul 30, 15:45 UTC
Investigating - Some users may experience issues or delays with the Added Content functionality in the Media Intelligence Platform. Engineering is working to resolve this as soon as possible.

We apologize for any inconvenience and will provide updates accordingly.
Jul 30, 13:21 UTC
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