Social Echo is now working as expected and engineering has completed the back-fill of data.
We will continue to monitor and keep you updated.
We apologize for the inconvenience and thank you for your patience.
Posted Aug 19, 2020 - 16:49 UTC
Update
Our engineering team continues to process the back-filling of social echo data.
We will keep you updated on the progress.
Thank you for your patience and we apologize for any inconvenience.
Posted Aug 19, 2020 - 06:22 UTC
Update
Engineering has corrected the issue for missing Social Echo values. A process to back-fill the data was started and we are monitoring the progress.
We apologize for the inconvenience and will continue to update accordingly.
Posted Aug 18, 2020 - 18:35 UTC
Investigating
We are currently experiencing an issue with the Social Echo where it displays 0 for today's date range. Our engineering team is looking into this at the moment.
We apologize for the inconvenience and will update accordingly.