Meltwater Engage Issues

Resolved

Engage publishing to YouTube and replying to Google Business continues to work as expected.
Posted Jun 13, 2025 - 11:46 UTC

Monitoring

The issue affecting publishing to YouTube in Engage and replying to Google Business and YouTube comments in Conversations has been resolved.

Our Engineering team will continue to monitor the platform to ensure stability. Thank you for your patience.
Posted Jun 13, 2025 - 02:42 UTC

Update

Our Engineering team is still working with our third-party provider to resolve this issue. Some users may continue to encounter problems publishing YouTube content in Engage, as well as failures replying in Conversations to Google Business and YouTube comments.

We apologize for the inconvenience and will continue to provide updates accordingly.
Posted Jun 13, 2025 - 01:06 UTC

Investigating

We are currently experiencing issues within the Media Intelligence platform. Users may encounter problems publishing YouTube content in Engage as well as failures replying in Conversations to Google Business and YouTube comments. Our Engineering team is actively investigating, and the issue appears to be related to instability with one of our third-party providers.

We apologize for the inconvenience and appreciate your patience as we work to resolve this.
Posted Jun 12, 2025 - 20:43 UTC
This incident affected: Application, Search, and Reports.