After a period of monitoring, this issue is now resolved. Outreach emails and Newsletter analytics continue to function as expected.
We appreciate your patience and apologize for the inconvenience.
Posted Mar 16, 2020 - 20:07 UTC
Monitoring
Outreach emails and Newsletters are retrieving analytics as expected and all previously missing data has been backfilled.
We appreciate your patience and apologize for the inconvenience.
Posted Mar 16, 2020 - 14:58 UTC
Update
Outreach emails and Newsletters show accurate analytics as expected. We continue to work toward restoring data for previously affected Outreach emails.
We apologize for the inconvenience and will keep you updated on our progress.
Posted Mar 13, 2020 - 19:53 UTC
Update
Outreach emails and Newsletters going forward should show accurate analytics. However, we are still working to restore data for previously affected Outreach emails. Data for previously affected Newsletters has been backfilled.
We apologize for the inconvenience and will keep you updated on our progress.
Posted Mar 13, 2020 - 14:10 UTC
Update
We are experiencing further issues with Outreach and Newsletter analytics. Users may observe delays in retrieving their statistics. Engineering is working with our third-party email provider to resolve this issue.
We apologize for the inconvenience and thank you for your patience.
Posted Mar 12, 2020 - 17:08 UTC
Update
Our Engineering team continues to work with our third-party email provider to resolve this issue.
Outreach emails and Newsletters going forward should show accurate analytics. However, analytics for previously affected emails may still be delayed, and we continue to work on restoring this data.
We apologize for the inconvenience and will keep you updated on our progress.
Posted Mar 12, 2020 - 12:40 UTC
Investigating
We are currently experiencing issues with Outreach and Newsletter analytics. Some users may observe inaccurate or missing data in their analytics. Engineering is working with our third-party email provider to resolve this issue.
We apologize for the inconvenience and will keep you updated on our progress.