Explore Performance Degradation

Incident Report for Meltwater Media Intelligence Platform

Resolved

After a period of monitoring, this issue is now resolved. Explore searches continue to function as expected.

Posted Aug 30, 2023 - 20:25 UTC

Monitoring

The Engineering team has fixed the issue and Explore is functioning as expected.

We will closely monitor the system and continue to provide updates.

Thank you for your patience.

Posted Aug 29, 2023 - 14:51 UTC

Update

Engineering continues to work to resolve this issue. Some users may experience intermittent errors while performing Explore searches.

We will continue to provide updates accordingly. Thank you for your patience.

Posted Aug 25, 2023 - 19:47 UTC

Investigating

Our Engineering team continues to investigate performance issues with Explore. Users may see error messages while performing searches.

We will continue to provide updates accordingly. Thank you for your patience.

Posted Aug 24, 2023 - 07:56 UTC

Monitoring

The Engineering team has fixed the issue and Explore is functioning as expected.
We will closely monitor the system and continue to provide updates.

Thank you for your patience.

Posted Aug 23, 2023 - 11:09 UTC

Investigating

We are experiencing issues where users may see error messages while performing Explore searches.
We will provide updates accordingly.

We apologize for the inconvenience and thank you for your patience.

Posted Aug 23, 2023 - 09:06 UTC